Introduction

At Path Studio, we are committed to delivering exceptional photo and video editing services tailored to meet your specific requirements. This Service Level Agreement (SLA) outlines the expectations, responsibilities, and service standards we promise to maintain for our clients. By using our services, you agree to the terms and conditions outlined in this SLA.

Scope of Services

This SLA applies to the following services:

• Photo Editing

• Video Editing

• eCommerce Website Management

• Amazon Storefront Design
• Business Website Development
• Amazon Store Management

Our Commitments

1. Service Quality

We ensure:

• Professional-grade edits crafted by certified editors.

• Adherence to provided project briefs and guidelines.

• Use of industry-standard software for superior results.

2. Turnaround Time

We offer competitive delivery timelines based on the scope and complexity of your project. Typical turnaround times include:

• Photo Editing: 24-72 hours

• Video Editing: 3-7 business days

• Complex Projects (e.g., large batches or advanced effects): Agreed upon after consultation.

3. Revisions

We offer up to two revisions for each project to ensure your satisfaction. Additional revisions may incur extra charges, which will be communicated beforehand.

Client Responsibilities

To ensure the smooth processing of your requests, you agree to:

• Provide complete and accurate project details, including specific instructions, required formats, and deadlines.

• Submit content through approved channels such as email, Google Drive, Dropbox, or WeTransfer.

• Respond promptly to queries or feedback requests from our team.

Data Security

We are committed to safeguarding the content shared with us. Our measures include:

• Secure file storage and transmission through encrypted platforms.

• Restricted access to your content, limited to authorized personnel only.

• A strict non-disclosure policy ensuring your materials are not shared externally.

Performance Metrics

We strive to maintain the following standards:

• Accuracy: Delivering outputs that meet or exceed client expectations.

• Responsiveness: Responding to client inquiries within 24 business hours.

• Reliability: Ensuring 99.9% system uptime for our platforms.

Support

Our support team is available to assist you during business hours (Monday to Friday, 9 AM to 6 PM GMT). You can reach us via:

• Email: hello@pathstudio.io

• Phone:  (+880) 9697 494910

• Chat: Available on our website

Exclusions

This SLA does not cover:

• Delays caused by incomplete or inaccurate client-provided materials.

• Revisions beyond the agreed-upon scope.

• Third-party platform issues (e.g., Google Drive, Dropbox).

Termination

Either party may terminate the service agreement with a prior written notice of 7 business days. Any outstanding payments or projects in progress will be settled before termination.

Legal Compliance

This SLA complies with applicable laws, including the California Consumer Privacy Act (CCPA), ensuring the protection of personal data shared during the service process.

Amendments

Path Studio reserves the right to update this SLA as needed. Clients will be notified of significant changes at least 14 days in advance.

Acceptance

By using our services, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.